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Communicating, Negotiating and Prioritizing Skills for Administrative Professionals

Make an impact on your organization!

Learn to become an expert communicator, strong negotiator, and a master task juggler. This course will help you develop the skills and mindset to become a self-starter who makes things happen.

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Learning Objectives Fee
Course Benefits Who Should Attend

Upcoming Sessions

Date City Times Course# 32596
  • Jun 14, 2012
    - Jun 15, 2012    		 Toronto, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Nov 12, 2012
    - Nov 13, 2012    		 Toronto, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Feb 14, 2013
    - Feb 15, 2013    		 Calgary, AB 9:00 AM
    - 5:00 PM    		 Register Now

Do you need a different date or location? We offer Courses On Request.


Course Details

Learning Objectives

  • Explore planning as a critical approach to setting priorities
  • Identify and build on your personal strengths
  • Apply proven methods for handling multiple priorities
  • Identify techniques to develop your negotiation strengths
  • Incorporate approaches to working with more than one manager
  • Practice self-coaching and visualization techniques
  • Demonstrate the power of assertive communication

Course Benefits

  • Communicate assertively and negotiate effectively
  • Establish the respect and confidence to stand in for your manager
  • Enhance your communication skills and ability to boost morale and increase productivity
  • Be effective at interacting with different layers of organization

Course Features

  • Self assessment for insight into individual behaviour and how you work with others
  • Reference book or articles that can used on the job

Fee

Who Should Attend

Administrative and executive assistants, and other administrative professionals who need to achieve results when dealing with competing demands. 

Course Type

Accreditation

Facilitators

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  • "  I felt that the topics that were covered were extremely helpful because I would be able to apply these skills immediately.  "

  • "  What I liked most about this course was the instructor because she made what can potentially be perceived as "fluffy" material very interesting by way of how she delivered the material. She used good examples and due to her vast experience in the field (and in delivering such courses, I'm sure) she was able to spontaneously come up with good suggestions as to how to handle specific situations the class questioned her on.  "

  • "  The course was very professional and friendly. Ms. Rose was a joy to be around and she made all the role-playing games not as intimidating as I thought they'd be.  "

  • "  The instructor was upbeat, knowledgeable and flexible with the content.  "