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Building a Strong Customer Service Team

Anne Rose

There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. As the leader of a customer facing team you must be aware of what is going on with your team members - how to best support them, develop their skills and handle some tough situations. Building a strong customer service team is no easy feat. Here are some suggestions for building and strengthening your team:

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  • "  An exceptional course. The course was very well coordinated. The social activities were well placed during the week to help facilitate networking ...  "

    Ken Budzak
    ISC - Information Services Corporation

  • "  The course covered a vast range of topics. This was beneficial as it provided a good overview of product management.  "

  • "  Some of the tools that were presented to me will be very valuable in my daily attempts to manage CHAOS.  "

  • "  Knowledgeable. Excellent relationship with students.  "