How To Communicate with Diplomacy, Tact and Credibility

• Recognize how communicating with diplomacy, tact and credibility positively impacts the image others have of you
• Identify your personal communication style and match your style to the style of others
• Understand and remove the roadblocks to effective communication
• Utilize and leverage the visual, verbal and vocal components of communication
• Address difficult situations with diplomacy, tact and credibility
• Create an action plan to enhance your communication skills at work

• Strengthen your communication effectiveness with active listening and questioning skills
• Gain cooperation and respect by modeling positive behaviours
• Improve your professional image
• Create a more positive work environment
• Gain tips on maintaining confidence, credibility and polish when interacting with others
• Develop techniques for handling difficult situations effectively

• Self assessment for insight into individual behaviour and how you work with others
• Role play to practice techniques and behaviours in a safe environment
• Simulation activities to help transfer learned skills and behaviour to the working world

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• $1995 non Member
  
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All business professionals who want to advance their credibility and confidence with diplomatic methods of communication

• Classroom

  Bring this course to your team with on site training

RIBO Credits: Personal Skills 12 hours

• Peter Boyle
• Lucie Chartrand
• Marilyn Debora
• Deane Eldredge
• Maureen Hannah
• Nimira Harjee
• Donna Marshall
• Janelle Van Halst