Communication and Interpersonal Skills for Technical Professionals

• Identify differences between technical and non¬-technical professionals  and manage the differences
• Differentiate communication style preferences in order to better understand, influence and connect with others
• Overcome others’ “automatic resistance” to your ideas in order to build better understanding and acceptance of your views and proposals
• Appraise and apply a “strategic” model for communicating, based on instantaneous assessment and adjustment of interpersonal behaviours
• Create a strategic plan to help close the gap between your intended style and your perceived style

• Explore ways to be assertive without being intimidating toward others
• Develop active listening skills that promote better work relationships
• Influence others positively
• Effective communication between clients, staff and managers

• Self assessment for insight into individual behaviour and how you work with others
• Role play to practice techniques and behaviours in a safe environment
• Job aid(s) and tip sheets to take back to the workplace

• $1845 Member         
• $1995 non Member
  
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  Train more with an Annual Pass

Managers, supervisors and experienced technical professionals seeking to build stronger relationships with clients and customers in their workplaces.

• Classroom

  Bring this course to your team with on site training

12 PDUs
RIBO Credits: Personal Skills 12 hours

• Luc Beaudry
• Rob Smith