Rodd Wagner on Defeating Workplace Disengagement

Running Time: 11 minutes 17 seconds  

Canadian Management Centre is pleased to present the American Management Associations Customer Service podcast Defeating Workplace Disengagement with guest Rodd Wagner. Rodd Wagner is the co-author of "12: The Elements of Great Managing"; a book developed from an analysis completed by Gallop 15 years ago based on hundreds of questions fielded with many organizations. This analysis identified twelve elements that best differentiate between the most productive from the least productive workers.

One of the causes of employee disengagement includes managers that do not engage their employees effectively. Companies need to make sure that a manger has this ability and just because someone is good at accounting, doesn't necessarily mean they would make good accounting managers.

The most fundamental element in creating employment engagement is that the employee must know what's expected of them. They also must be given right materials or equipment to get their task done.

He goes on to talk about how important employee engagement is in improving productivity and how having a best friend or close affiliate in the company is part of what makes a team work well together. Creating employee enthusiasm stems from managers who care about the employee's best interest and give recognition and praise. This makes the employee want to reciprocate in the same manner.