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Dynamic Listening Skills

Effective communication does make a difference to your bottom line

Although we talk and listen to others, we may not actually be communicating. Learn and apply the Strategic Verbal Communication System – a process to enhance communication and encourage productive interactions.

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Learning Objectives Fee
Course Benefits Who Should Attend

Upcoming Sessions

Date City Times Course# 32271
  • Jun 21, 2012
    - Jun 22, 2012    		 Toronto, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Nov 5, 2012
    - Nov 6, 2012    		 Toronto, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Mar 11, 2013
    - Mar 12, 2013    		 Toronto, ON 9:00 AM
    - 5:00 PM    		 Register Now

Do you need a different date or location? We offer Courses On Request.


Course Details

Learning Objectives

  • Incorporate different styles of communication
  • Develop active listening skills to separate message content from emotions
  • Apply questioning techniques to expand knowledge and bring out new ideas
  • Apply methods for delegating clearly, responsibly and with authority
  • Explore strategies for monitoring the progress of a discussion
  • Foster positive morale by providing effective feedback

Course Benefits

  • Provide constructive information by addressing the performance, not the person
  • Minimize misunderstandings
  • Enable employees to build a more productive work environment
  • Ensure clear communication

Course Features

  • Self assessment for insight into individual behaviour and how you work with others
  • Audiovisual resources to reinforce learning in an impactful manner
  • Role play to practice techniques and behaviours in a safe environment
  • Worksheets and exercises to enhance participation and learning
  • Simulation activities to help transfer learned skills and behaviour to the working world

Fee

Who Should Attend

Managers, supervisors and administrative professionals.

Course Type

Facilitators

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  • "  I enjoyed the emphasis on learning by observing and doing, as well as the constant emphasis placed on identifying what could be taken back into the work place. I liked this because far too often the techniques, skills, etc. learned in the course are not taken outside of the training room.  "

  • "  Great Speaker & Motivator  "

  • "  The course flowed at a pace that everyone was comfortable with. All questions were addressed as we went along. Nick made the course entertaining as well as thought provoking.  "

  • "  I liked the way the material was presented. There was a clear PowerPoint presentation and there were also posters and images of the various topics covered all over the room.  "