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Emotional Intelligence: A Powerful Tool for Effective Management

Harvey Deutschendorf

May 6, 2009

The difference between those who become successful and those who struggle is their degree of emotional intelligence (EI), often referred to as "people skills." This Webcast expands your understanding of EI and offers advice on ways to increase your EI as it applies to everyday situations.

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  • "  I learned things that would take me years to discover or realize on the job.  "

    Chantal Rendall
    Sales Representative
    ALTANA Pharma

  • "  I thought the course was very good because it covered a relevant, hands-on approach to coaching. There were a wide variety of tools and approaches you could use for various situations. I especially appreciated the "I Speak" self-evaluation which will be useful in managing up, down and laterally.  "

  • "  I liked the focus on practical examples of the lessons taught, as well as opportunities to practice the tools in teams. This allowed us to better understand, and obviously practice what we were learning, on work based examples. Therefore we learned and got some preliminary work done.  "

  • "  Sue is outstanding! This course was extremely relevant to my workplace!   "