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Exceptional Customer Service Leadership

Customer Service is more than just a department, it’s the entire company!

Customer loyalty is key to compete successfully in a challenging business climate.  This hands-on seminar will guide you through proven approaches for excellent customer service leadership which will lead to increased customer loyalty and positively impact your  bottom line.

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Learning Objectives Fee
Course Benefits Who Should Attend

This course is only offered through Courses On Request.


Course Details

Learning Objectives

  • Recognize and deliver extraordinary customer service
  • Build alignment with your service vision
  • Increase Customer loyalty, retention and the potential for increased sales
  • Implement effective practices to hire, motivate, train and empower customer service professionals
  • Discover and apply rewards and recognition practices

Course Benefits

  • Surpass your customers’ needs and expectations
  • Increase customer satisfaction, referrals and repeat business
  • Achieve a competitive edge for your business
  • Provide quality service

Course Features

  • Hands-on activities to engage participants in demonstrating skills
  • Role play to practice techniques and behaviours in a safe environment
  • Structured case study(ies) to apply learning in groups
  • Self assessment for insight into individual behaviour and how you work with others
  • Simulation activities to help transfer learned skills and behaviour to the working world
  • Worksheets and exercises to enhance participation and learning

Fee

Who Should Attend

Front-line managers, supervisors, team and task-force leaders, HR managers and those responsible for customer service leadership and quality of service to external and internal customers.

Course Type

Facilitators

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  • "  I liked Ed´s facilitating style and appreciated his extensive knowledge on the course subject. The course allowed each participant to get involved through exercises that helped to solidify the learning.  "

  • "  A big part was our instructor, Susan. She was extremely knowledgeable and had great teaching skills. She certainly helped clear up a lot of questions I had and made the course much more interesting.  "

  • "  I like the simple fact that it was an open group forum relating to the binder and not page-by-page in the binder. This type of discussion opens the mind up and you think things through rather than just reading the words.  "

  • "  I appreciated the level of experience the speaker has. He shared relevant real life examples to support the material being taught.  "