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Feedback About 360 Degree Feedback One Year Later

Canadian Management Centre

OH WHAT A GIFT IT IS TO SEE OURSELVES AS OTHERS SEE US! -Robert Browning, 1700's

Do executives, senior managers and their teams gain anything from 360 degree or multi-rater feedback over the long term? Do identified performance gaps endure, expand or shrink? Until now, we have little documented evidence to answer these questions.

Recently, men and women executives from five organizations, four multi-state and one global manufacturer, provided confidential survey responses about multi-rater feedback's impact after one year. Each leader received feedback from 8 to 12 raters, including peers, subordinates, superiors and customers.

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  • "  The instructor, Peter, made the difference. He is obviously knowledgeable and is very personable. He is able to empathize and can suggest ways to think through difficult situations (e.g. reframing). He offered very practical and useful techniques.  "

  • "  I enjoyed the group participation activities. These activities gave us a chance to apply the modules to our everyday work environment.  "

  • "  I liked everything about the course but enjoyed the case evaluations the most. With the cases, we were putting all the analytical tools together through practical use rather than just theoretically.  "

  • "  Hi Marilyn, It's been just over 2 months since I took your course at the Canadian Management Centre in Toronto Nov 8-10. What a great instructional session. I feel better-equipped to identify those situations and personalities that will enable me to manage more effectively, with better results, and I appreciate all the intensity and attention to detail you gave us in order for it to 'stick'.  "

    Barb Wilson
    Canadian Medical Protective Association