Want to Enhance Employee Engagement? Ask Three Critical Questions

I first heard the term “employee engagement” in the year 2000. I had just survived a series of bank mergers and had made it through the Y2K compliance computer-threat unscathed.

I was exhausted and questioning whether or not a career change was in order; I was in dire need of inspiration. I found it in a copy of First Break All the Rules, the best-seller by Marcus Buckingham and Curt Coffman of the Gallup Organization. I was hooked. As an organizational leader, the idea that I could apply these concepts to help my fellow employees feel more engaged in their work while simultaneously helping my organization improve its performance was intoxicating.

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