Harnessing the Next Generation Workforce

Running Time: 12 minutes 49 seconds  

Canadian Management Centre is pleased to present the American Management Associations Customer Service podcast on 'Harnessing the Next Generation Workforce' with guest Alexandra Levit.

Alexandra Levit is the author of They Dont Teach Corporate in College and has two books due out next year. She is the founder of the career consultancy Inspiration at Work and advises companies and individuals on how to harness the next generation 'Y's potential.

Alexendra speaks about the growing number of millennials or generation 'Y' and how critical it is for companies within the next 5-10 years to learn how to effectively interact, recruit, and retain them.

Alexandra goes on to talk about person to person communication skills and the importance of this when working with the baby boomers generation. She also mentions how important it is for organizations to offer a successful mentoring program and that it does not need to be formal.

Some of the qualities Alexandra points out when selecting mentors are:

• empathetic
• have a nurturing attitude
• exemplify the best of the company's culture
• 1 to 2 levels above the 'mentee'

Alexandra talks about the different ways managers can effectively assimilate university grads into the organization by simply taking the time to understand each millennial's unique capabilities and customizing assignments to meet the individual's desires. Alexandra also mentions that the younger generation does not want to be micro managed, but given timely and consistent feedback and individual performance goals.