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Keys to Successful Client Relationship Management

John Eckmire and Keith Dugdale

Running Time: 20 minutes 42 seconds  

Keith Dugdale co-author of "Smarter Selling" discusses modifying your behaviour to reflect your client’s behaviour. Reciprocating behaviour can lead to a greater understanding of others in the business world. Consequently mutually valued relationships can develop.

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  • "  Thank you for a great speaker! Very enjoyable.  "

  • "  This course was very engaging and I found the instructor’s ideas and concepts intriguing. The emotional connection near the end was as if many light bulbs went off at the same time. I am looking forward to challenging myself and colleagues to excel in this area of communication.  "

    Maureen Napier
    Product Manager
    Canada Bread Company Ltd

  • "  What I liked most about this course was the instructor because she made what can potentially be perceived as "fluffy" material very interesting by way of how she delivered the material. She used good examples and due to her vast experience in the field (and in delivering such courses, I'm sure) she was able to spontaneously come up with good suggestions as to how to handle specific situations the class questioned her on.  "

  • "  The content provided me with thought provoking insight in how I relate and interact with my peers and managers.  "