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Managing Difficult and Sensitive Conversations

This half-day workshop offers focused, practical knowledge you can use the next day.

The challenges you face in your workplace often  mean you have to confront difficult issues. One of the greatest challenges for most managers is to confront those who are not performing and get them to change.  This workshop builds on the skills and practice from Getting Better Results Through Conversations to give you quick tools you need - today.

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Learning Objectives Fee
Course Benefits Who Should Attend

This course is only offered through Courses On Request.


Course Details

Learning Objectives

  • Implement a practical model for handling the sensitive conversation
  • Practice active listening skills
  • Apply skills to manage emotions in a sensitive conversation
  • Develop the ability to conduct a sensitive conversation
  • Outline a self-development plan in performance assessment
  • Demonstrate the ‘link and leave’ technique to redirect a conversation
  • Identify at least 3 ways the upward difficult conversation is different from the downward
    • difficult conversation

Course Benefits

  • Effectively deal with your own emotions when you have a sensitive issue
  • Discover how listening can make or break a difficult conversation
  • Improved clarity and consistency in performance management
  • Participants learn to match their message to the organizational level
  • Build a strong management/supervisory team
  • Create a positive work environment
  • Minimize risk due to conversations gone bad

Course Features

  • Worksheets and exercises to enhance participation and learning
  • Job aid(s) and tip sheets to take back to the workplace
  • Role play to practice techniques and behaviours in a safe environment

Additional Details

For a full list of Communications Training and Interpersonal Skills Training courses, visit Canadian Maqnagement Centre's Communications Training and Interpersonal Skills Training seminar page.

Fee

Who Should Attend

Leaders, managers, project managers and supervisors who work in a team environment

Course Type

Accreditation

Facilitators

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  • "  The course made me aware of the negative effect of using negative words when speaking to employees and in general. Also, allowing employees to answer their own questions, because they will believe what they say!  "

  • "  Enjoyed course very much.  "

  • "  The course was interactive and all students were able to tailor the information and instruction to their industry, which added practical value to the workplace.  "

  • "  The course dealt with practical applications of the theory versus a pure academic lecture. Through different scenarios, I think I have something to come back to my organization with that will work.   "

    David Hurme
    Manager
    Syngenta Crop Protection Canada Inc