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Monster Customer Service Blunders and How to Avoid Them

Paul Levesque

Despite all the rumbling and grumbling about poor customer service, there are always a handful of renegade businesses that somehow find ways to keep their workers fired up and their customers delighted and coming back for more. In these rarified places, highly motivated employees pursue customer delight with a passion; they ignite a flashpoint of contagious enthusiasm that spreads throughout the organization like wildfire.

How do they do it? They conscientiously avoid what I call the Top 5 Monster Customer Service Blunders":

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  • "  I liked that we received clear answers for all our questions. I was very pleased to learn many interesting new ways to do our daily work.  "

    Juan Carlos Valladares Rivera
    International Purchasing
    Puerto Quetzal Power LLC

  • "  Very practical & timely course – Great instructor!    "

    Wendy Watson
    Point Inc.

  • "  What I liked most about this course was the instructor because she made what can potentially be perceived as "fluffy" material very interesting by way of how she delivered the material. She used good examples and due to her vast experience in the field (and in delivering such courses, I'm sure) she was able to spontaneously come up with good suggestions as to how to handle specific situations the class questioned her on.  "

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