Home » Courses

Course Finder

 
View all courses
 

 |  Print

Introduction to Process Mapping

How efficient are your organization's processes in delivering your product or service to your customers?

How do your processes tie into the quality efforts of your organization?

Processes are one of the most important factors in the day-to-day operations of any successful organization. Process Mapping is a must in today's ever-improving, customer- focused, quality-driven environment.

This 1-day business training course:

  • Examines process mapping using customer focused, employee-friendly tools that will help participants to identify, analyze and improve core business processes
  • Describes the methodology to document the flow of a process from inputs to outputs and to provide a focal point from which to analyze opportunities for improvement.
     

Learn More

Learning Objectives Fee
Course Benefits Who Should Attend

This course is only offered through Courses On Request.


Course Details

Learning Objectives

  • The definition of a process
  • How to facilitate process mapping
  • How to analyze process maps
  • How process mapping links with the NQI Criteria, NQI PEP®, and quality improvement
  • How to define processes in terms of suppliers, inputs, process, outputs, and customers
  • How to map processes at three levels of detail (Level 1, 2 and 3 process maps)
  • How to use process mapping to facilitate process improvement

Additional Details

This course takes place at National Quality Institute's office located at 2275 Lake Shore Blvd West in Toronto.  For more information, please call 416-251-7600.

Fee

Who Should Attend

All employees, managers and quality professionals responsible for increasing the effectiveness of their workgroup or organization.  This course is suitable for both the public and private sectors.

Course Type

  • Classroom

SEE THE MOST RELEVANT INFO ON THIS SITE BY SELECTING:

  • "  I liked that Dr Carmont uses examples that can easily be translated into our work life. The flow of the class works well for me. I like the various group activities that make you think as well as learn from others experiences.  "

  • "  It covered all of the areas with which I had concerns. I found the material to be practical and with many real-life applications. It felt like I could go back and put it into use immediately.  "

  • "  I enjoyed the practical examples. The examples that were discussed were everyday examples experienced in day to day work. The fact that we used these examples in our group exercises got us thinking strategically.  "

  • "  I liked the practical, hands-on exercises that gave us an opportunity to apply the theoretical knowledge provided during the course to situations we face at the workplace.  "