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Quest for Quality Process Improvement Tools

This strategic planning training 2-day course:

  • Introduces process management tools & techniques to help participants identify and close quality gaps in their organizations
  • Includes a process improvement assignment related to one of the key processes in your organization.
  • Covers a range of topics including:
    • NQI Quality Principles
    • NQI Framework for Excellence
    • Process Mapping
    • Cost of Quality
    • Quality Gaps
    • Process Metric
    • Displaying Data
    • Problem Statements
    • Fishbone Diagrams

The Quest for Quality training course is comprised of three separate modules:

Day 1

  • Module 1 consists of a self-study workbook that teaches the basic principles and concepts of quality
  • Module 2 is a full-day workshop that teaches quality tools and techniques to identify and quantify the impact of quality gaps in your organization.

Day 2

  • Module 3 is a full-day workshop that teaches you to apply quality tools and techniques to close quality gaps in your organization, and ensure they remain closed and are improved over time.

Modules 2 and 3 are conducted over two non-consecutive days. The time in between modules is used by participants to complete the Module 2 Assignment . This assignment gives participants an opportunity to practice the skills they have learned in a real-life process in their organization.  

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Learning Objectives Fee
Course Benefits Who Should Attend

This course is only offered through Courses On Request.


Course Details

Learning Objectives

  • How to define processes in which you work every day
  • How to map your processes using three levels of process mapping
  • How to use the NQI Framework for Excellence to directly assist the application of excellence in your organization
  • How to collect matrix that relate to your processes and use them to track improvement
  • How to display your collected data using the appropriate graph
  • How to write problem and project mission statements
  • How to identify a quality gap in your organization and then, using a project storyboard with appropriate quality tools and techniques, manage the process to close the gap so that the customer's agreed requirements can be met or exceeded, the first time, every time.  

Additional Details

This course takes place at National Quality Institute's office located at 2275 Lake Shore Blvd West in Toronto.  For more information, please call 416-251-7600.

Fee

Who Should Attend

  • All employees, managers and quality professionals responsible for increasing the effectiveness of their workgroup or organization
  • Suitable for both the public and private sectors
  • Any individual who would like to learn some fundamental quality tools to help drive continuous improvement.

Course Type

  • Classroom

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  • "  The instructor was very energetic & dynamic. She provided excellent examples and skillfully directed the discussions. She also has a wonderful sense of humour.  "

    Francine Proirier
    Fisheries & Oceans Canada

  • "  Excellent, very participative group, good techniques & learning.  "

    David Fitzke
    Delta Dental Plan Michigan

  • "  I enjoyed the interaction and learning from my peers.  "

  • "  It was very practical and the techniques Roger taught are flexible and usable in the real world - they don't take a lot of extra time to use and using them should improve the outcome in many situations.  "

    Chris Brejak
    Director of Marketing
    Pitney Bowes