Questions That Make a Difference Every Day

My colleague, Andrew Thorn, taught me this fascinating daily-questions process and tried it out on me. Since then, I have been using it with my good friend, Jim Moore, (former CLO of Sun Microsystems). Both Jim and I have been amazed at how well this works.

Every day Jim asks me the same 24 questions. Every day I ask Jim the same 17 questions. A key to the success of the process is that each person writes his or her own questions. Each one of our questions can be answered by 'yes,' 'no' or a number. This keeps the process moving quickly. We send each other weekly results from an Excel spreadsheet.

One rule: no negative feedback. No matter what the other person has done, we say nothing that might produce guilt. On the other hand, we make positive comments that reinforce success. Recently, I asked Jim how much he weighed. Since we began, he had lost 12 pounds. I said, 'Great job!

That's a new record!'

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