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Secrets of Effective Feedback: Knowing What to Avoid

David Lee

So many managers tell me that providing constructive feedback or at least feedback they hope will be perceived as constructive is one of their biggest challenges. All too often they avoid giving it, because they know its going to be awkward and could possibly make matters worse.

The effects of ineffective feedback

When a manager attempts to give constructive feedback, but does it ineffectively, the employee may:

  • Feel misunderstood and therefore hurt and resentful
  • Feel put down and disrespected
  • Believe that all the good things he does aren't noticed or appreciated
  • Conclude the manager doesn't know what he's talking about
  • Not understand exactly what is expected of him and so may continue to make the same mistakes
  • Lose his motivation and become less likely to go the extra mile when necessary

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