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Solving Business Problems

Florence Stone

SUMMARY: The ability to solve problems and remove roadblocks to productivity are merely two core competencies great managers possess. Managers must be adaptable and comfortable with instability; while at the same time have the ability to instill confidence and exhibit leadership to those around them. The ability to use problem solving skills in order to resolve issues and extract valuable learnings is an essential business skill. Learn how effective problem solving skills will enhance your career.

On December 17, 2003, the world celebrates the 100th anniversary of a landmark event - the first manned flight. On that day, the Wright brothers beat the odds and changed the world forever by achieving what had been considered impossible. A fascinating new book, The Wright Way: 7 Problem-solving Principles from the Wright Brothers that Can Make Your Business Soar, by Mark Eppler (AMACOM 2003), looks at the methods the Wrights used to realize their remarkable achievement, along with ways to adapt their techniques to address today's business challenges.

Florence Stone, AMA's Editorial Director, conducted the following exclusive interview with Eppler to learn more about how the principles embraced by two brothers 100 years ago are relevant for today's leaders and the problems they face.

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  • "  Thank you John for sharing your knowledge, experiences and allowing us to share ours. Invaluable experience!  "

    Paolo Tuscano
    Canada Post Corporation

  • "  I now understand how Finance comes up with the numbers for Balance Sheet, Cash flow Sheet and Income Statement. I can now see and understand how my company is doing. I also have more of an understanding in how to budget and how our company comes to terms with cutbacks at the office.  "

  • "  Rob was a very experienced instructor for detailed project management with hands-on knowledge for the PMP exam.  "

  • "  I enjoyed the individual exercises that we walked through using our own experience - they really helped take the course material and apply it to my environment.  "