Home » Courses

Course Finder

 
View all courses
 

Responding to Conflict: Strategies for Improved Communication

Be the voice of reason and resolve workplace conflict.

Discover how to recognize the causes of interpersonal conflict.  Become aware of your emotional triggers to prevent explosive situations.  Learn new strategies of conflict management to improve your communication performance and ultimately increase the success of your business initiatives.

Learn More

Learning Objectives Fee
Course Benefits Who Should Attend

Upcoming Sessions

Date City Times Course# 32115
  • Jun 25, 2012
    - Jun 27, 2012    		 Toronto, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Jul 9, 2012
    - Jul 11, 2012    		 Toronto, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Aug 27, 2012
    - Aug 29, 2012    		 Toronto, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Sep 5, 2012
    - Sep 7, 2012    		 Ottawa, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Sep 19, 2012
    - Sep 21, 2012    		 Toronto, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Oct 1, 2012
    - Oct 3, 2012    		 Ottawa, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Nov 26, 2012
    - Nov 28, 2012    		 Toronto, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Feb 6, 2013
    - Feb 8, 2013    		 Ottawa, ON 9:00 AM
    - 5:00 PM    		 Register Now
  • Feb 6, 2013
    - Feb 8, 2013    		 Calgary, AB 9:00 AM
    - 5:00 PM    		 Register Now

Do you need a different date or location? We offer Courses On Request.


Course Details

Learning Objectives

  • Recognize and assess the various causes of conflict
  • Express emotions in intelligent and influential ways
  • Identify your own conflict style and how to adapt it effectively around others
  • Give and receive criticism in ways that build positive relationships
  • Increase listening skills to diminish conflict and improve communication
  • Enhance your assertiveness skills and express your views more concisely in order solve problems effectively

Course Benefits

  • Use conflict as an opportunity to build better relationships
  • Recognize and assess conflict – in order to manage it effectively
  • Identify your own conflict style and how to manage yourself 
  • Clearer communications can lead to improved teamwork and morale

Course Features

  • Brainstorm activities to encourage involvement of everyone for creative problem solving
  • Hands-on activities to engage participants in demonstrating skills
  • Self assessment for insight into individual behaviour and how you work with others

Fee

Who Should Attend

Managers and professionals dealing with conflict who are seeking productive ways to manage themselves and others in these situations.

 

Course Type

Accreditation

Facilitators

SEE THE MOST RELEVANT INFO ON THIS SITE BY SELECTING:

  • "  The material covered was concise and mostly relevant to real life situations. It also did not present a ‘single solution’ approach: we covered different ways of responding to conflict and how different situations call for different approaches. I also like the fact we changed groups each day since this gave us a different perspective.  "

  • "  I enjoyed the case studies, visual aids, and mapping out my style when I am interacting with others. I believe this was helpful in self-awareness and realizing what others see when I react to conflict.  "